> Prepare for our pre-groom meeting with any physical or behavioural concerns & needs your pup may have.

> Bring along any vet-prescribed shampoos.

> Peanut butter & plant-based treats are a part of the session, let us know of any food sensitivities. Alternatively, bring along any preferred treats.

> If your pup finds comfort in your presence, you're welcome to be with them in the grooming room. Dress comfy, as things might get furry!

> Hooray to being on time! We have just one teeny request: let's aim to arrive no earlier than 10mins before our appointment so you and your pup can have plenty of room to stretch out in the studio.

> Opps, running late? No sweat. We've got your back with a 15min grace period for those unpredictable moments. Thereafter, kindly note that certain grooming procedures (i.e. bath & fluff) might need to be omitted due to time constraints. Omitted services wouldn't be charged.

Your pup is ready to head home!

> You're advised to pick up your pup in the 30min window post-groom if you happen to be out and about, don't let your pup wait too long!

> Check through the groom and let us know if anything needs a little extra attention. Ask away about the session too!

> Can't make it to your appointment? We get it. We just have one little request: give us a quick heads up on WhatsApp at least 24hrs before. This way, another furry friend in need can take the spot you're leaving behind.

> Kindly understand that late cancellations and no-shows are subjected to a pre-payment to secure subsequent bookings. Thank you!